You can use a social network, such as Facebook, to run your bot conversations. A chatbot integrated into your website can become the customer’s guide to your resources and a link to the knowledge base. This option is great for improving customer experience, streamlining shopping flows, driving traffic to your website, and relieving the pressure on your support team. Again, this depends on the primary purpose and goals of the chatbot: This service uses artificial intelligence to support visitors and help them feel more confident and relaxed.Īnother aspect of setting up a chatbot is choosing a platform. Through artificial intelligence, it learns constantly and can provide truly personalized service.Ĭheck out Youper, a mental healthcare service that helps people overcome anxiety, worry, depression, and other issues with therapeutic conversations. If you are offering healthcare services, you might consider an AI bot that can hold more profound and almost human-like conversations to help and support your patients. It is a common type of bot acting by a pre-designed script and responding to the customer’s choice of options.įor more complex use cases, a smart chatbot can serve better. There are different types of chatbots, and you can choose one based on the functions and features you need and the budget you plan for it.įor the majority of customer-service solutions, a simple rule-based chatbot should suffice. When we have set the goals, let’s move on to selecting the type of chatbot you need to implement. Chances are that when the team is back in the office, some customers will have found what they needed on their own by browsing the extensive and detailed knowledge base. It serves as an out-of-office assistant, suggests other platforms where users can contact the company, and points to the most common knowledge base articles. Statistically, 88% of customers prefer a self-service portal when they have an issue.Īt HelpCrunch, for instance, the chatbot hits multiple targets at once. Moreover, if you include links to your self-service resources, that will increase their satisfaction even more.
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